- We offer a 30-day money back guarantee on all TouchPoint™ components provided the following conditions are met:
- The 30-day countdown is upon customer receipt of the package. Returns must be postmarked within 30 days of receipt of package and must be authorized with an RMA (Return Merchandise Authorization) number to be accepted.
- Products must be returned in original packaging, undamaged and in like-new factory condition.
- All sales are final after 30 days. If 30 days have gone by since package receipt, returns will not be accepted.
- Clearance items are Final Sale. No returns accepted.
- Returns made without an RMA# will be subject to a 10% handling fee.
- Return postage will be deducted from the refund amount.
- Refunds will be processed within 4 weeks of being received.
- Shipping and handling charges, and international customs or duty fees (VAT) are non-refundable.
- Import and duties for non-US orders are not refundable.
The above return policy does not apply to Brain Balance Core program members. This information can be found here.