TouchPoint™ FAQS

General Questions

Do you ship internationally?

We currently ship to U.S., Canada, Australia, U.K., Germany, India, Japan, Spain, Mexico, France, Singapore, Belgium, and the United Arab Emirates.

Please note that orders outside of the United States may be subject to duties and customs fees.

Product Information

What's the difference between TouchPoints™ original and basic?

Both TouchPoints™ original and basic use BLAST technology to alter the body's stress response.

TouchPoints™ original is highly customizable with six pre-settings and the ability to customize and save your own settings as well. It is controlled by an app which you need to download on a smart device.

TouchPoints™ basic is a more simple version, which is operated manually without the need for an app. It comes with three speed settings and a longer battery life than TouchPoints™ original.

    How long is the battery life?

    For TouchPoints™ original, the battery life is around 2 hours if used continuously and if used sporadically, the battery will last 1-2 days.

    The battery life for TouchPoints™ basic is approximately 7-8 hours.

    It takes 2-3 hours for batteries to recharge. Batteries are made of rechargeable lithium, and the average battery life is 2-3 years.

     

    How do TouchPoints™ help reduce my stress?

    TouchPoints™ were designed to interfere with the body's stress response by keeping it from entering the flight, fight, or freeze mode.

    Many of our users report they experience less pain, are more calm, are able to sleep better, and have improved performance. TouchPoints™ can be used for a short duration to spot treat stress, or they may be left on for longer periods of time to prevent it as well as 15 minutes in the morning and night to help improve sleep.

    Are TouchPoints™ FDA Or government approved?

    TouchPoints™ are a general wellness device and do not require FDA approval as they are a 100% non-invasive lifestyle device.

    Are TouchPoints™ waterproof?

    TouchPoints™ original are not waterproof. While they will withstand minor contact with water (ex. perspiration), they should not be otherwise exposed.

    TouchPoints™ basic are water-resistant.

    WHAT IS IN A TouchPoints™ KIT?

    Are watchbands included in a single person TouchPoints™ kit?

    No, watchbands are not included in the single person TouchPoints™ original or basic kits.

    There are clips included that you can use to wear the TouchPoints.

    You can purchase a set of stainless steel mesh or silicone bands in a variety of colors here. Silicone bands come in small and large sizes to fit all needs. 

    TouchPoints™ are compatible with any spring pin watchband 22mm or thinner. 

    What items are included in a single person TouchPoints™ kit?

    Single person TouchPoints™ kits include two TouchPoints™ devices, a linen carrying bag, charging cables, clips to attach to clothing, and couplers for watchbands.

    Watchbands are not included but can be purchases separately on our website.

    SETTING UP YOUR TouchPoints™

    My TouchPoints™ original have issues connecting with the app.

    If your TouchPoints™ original are having issues connecting with the app, here are a few steps you can take to improve it:

    1. Uninstall the TouchPoints™ app.

    2. Go to Settings -> Bluetooth and look for your devices.

    3. Look for your TouchPoints™ (which will be called Buzzies on your phone) and click info.

    4. Click Forget this device.

    5. Reinstall and then open the TouchPoints™ app and pair again.

    If these steps have not resolved your problems, please contact us.

    USING YOUR TouchPoints™

    What if TouchPoints™ don't work on me?

    There are no known conditions that would render TouchPoints™ ineffective. TouchPoints™ should work on everyone because of how the brain integrates sensory input.

    If it feels like your TouchPoints™ aren’t producing calm it could be because they are on too slow of a speed setting for a particular person or the overlap period may be too long. Try a faster setting with no overlap if this is a possibility.

    If someone is panicking or thinking about an extremely stressful event, it may take longer than 30 seconds for the individual to feel the difference. In this case, leave your TouchPoints™ on and then reassess every minute. In a few minutes, there should be a noticeable difference.

    If an individual has a severe medical or mental health condition or is under the influence of drugs or alcohol, this may interfere with the results. If an individual has a dissociative disorder, autism, or agenesis of the corpus callosum, he or she may not be able to notice the positive changes even if they are occurring.

    How Can I Test whether My TouchPoints™ Are Working?

    The TouchPoints™ Challenge is built into the setup of every new TouchPoints™ original kit.

    After your phone initially pairs with TouchPoints™, the app will prompt you to follow the steps below. Anyone with TouchPoints™ basic can follow along and do the TouchPoints™ challenge without the app!

    1. Think about an upsetting life event that is about a 6 or 7 on a scale of 0 to 10 where 0 is zero feeling or stress about an event and 10 is the most upset you can imagine.
    2. Then see if you can feel a body sensation when you think about the upsetting situation and rate how intense that sensation is on a scale of 0 to 10 where 0 is no sensation and 10 is the most intense sensation you can imagine.
    3. Notice or write down the numbers you associate with the upsetting life event.
    4. Use the app to turn on your TouchPoints™ original on the preset “Reduce Stress Now” setting and keep thinking about the upsetting life event. Or, use the medium speed setting on TouchPoints™ basic.
    5. Wait about 30 seconds and then rate how your body sensation changed and how upsetting the situation now feels on the same 0 to 10 scale.
    6. If it’s gone, congratulations! If it’s lower, but not gone, keep thinking about the situation until it feels like it’s not upsetting.
    7. Then turn your TouchPoints™ off and see how upset you can become about the life situation.
    Our research shows that in less than 1 minute, at least 60% of the upset resolves and it does not return when the original situation was rated with an intensity of 7 or less. If the intensity is 8 or higher, it may take longer for TouchPoints™ to produce calm, so be patient and allow them to work.

    How Do I Wear TouchPoints™?

    Place one TouchPoint™ on each side of your body and secure them via clips, watch bands, or by holding them.

    For TouchPoints™ to work, one must be on the right side of the body and one must be on the left. TouchPoints™ do not need to be touching the skin. After the TouchPoints™ are in place, turn on the app and follow the instructions.

    TouchPoints™ can be used for a short duration to spot treat stress, or they may be left on for longer periods of time to prevent it.

    USING TouchPoints™ AS A MEDICAL TREATMENT

    Can TouchPoints™ be used with children who have autism but are relatively low functioning?

    Yes, TouchPoints™ can be used in this type of situation. In one case a 10 year old boy who functions but at an 18month to 2-year-old level, is nonverbal and also has C.P. and a seizure disorder found some help with TouchPoints™.

    TouchPoints™ do have small parts that could cause a choking hazard so please pay extra attention to children.

    Most parents with children with developmental disabilities also find TouchPoints™ to be helpful for themselves because of the additional stress of parenting so if your child does not end up using them they still might be a good tool for any family. 

    Can TouchPoints™ treat autism?

    TouchPoints™ are not meant to treat autism or any medical condition.

    Children and adults affected by autism have used TouchPoints™ to help stay calm, prevent stimming and startle response, focus in school, and report improved outcomes. The news reports on autism are based on actual users of TouchPoints™ and we are in the process of conducting double-blind placebo controlled studies in classrooms with children on the spectrum on a larger scale but this research is not yet ready for publication.

    One in 68 U.S. children is affected by autism (ASD), this is a 30% increase from the 1 in 88 initially established just a few years ago by the Centers for Disease Control and Prevention.  More than 3.5 million Americans live with an autism spectrum disorder.

    TouchPoints™ are not a substitute but can be used in conjunction with therapy, medications, and other interventions. Our goal is to make TouchPoints™ accessible for everyone.

    Do TouchPoints™ work on every condition related to stress and anxiety?

    TouchPoints™ have not been tested for every condition, but TouchPoints™ do help alter the stress response.

    Dr. Serin tells parents that even if they do not help the child with a specific condition, dealing with certain problems is so stressful for parents, that TouchPoints™ would at least be effective to help them deal with their own stress. We welcome any feedback should you decide to try the product and find success.

    We are currently doing research with PEARSON and preliminary data shows a decrease in motor hyperactivity but we, unfortunately, cannot say whether that decrease would apply every possible condition. 

    Are there any issues in using TouchPoints™ for kids with heart-related issues?

    We are not aware of any issues concerning children with heart-related symptoms.

    Minimum Device Specifications for TouchPoints™ original

    What are the minimum Apple specs needed to use TouchPoints™ original?

    In order to use the TouchPoints™ app correctly, you need to have at least iOS Version 9.0 or newer as well as Bluetooth 4.0.

    What are the minimum Android specs needed to use TouchPoints™ original?

    In order to use the TouchPoints™ app correctly, you need to have operating system 5.0 "Lollipop" or newer as well as Bluetooth 4.0.

    How to Use Presettings for TouchPoints™ original

    What do the custom settings in the app mean?

    Intensity refers to how intense the vibrations feel.

    Frequency refers to how frequently the vibrations occur.

    Overlap refers to how close together the vibrations are on either side of the body.

    The best way to learn which settings work best for you is to play around with each of these dials and notice which settings alleviate your stress best - it's different for everyone!

    Anger

    When you start feeling angry, put the TouchPoints™ on and leave the situation if possible. Leave TouchPoints™ on until you calm down.

    The fast speed setting on TouchPoints™ basic correlates with the anger pre-setting on TouchPoints™ original.

    Performance

    Use before a speech, game, test, or performance for 30 minutes.

    Calm

    This is a general stress setting that may be used in any situation where you want to feel calmer. It can be used for any length of time.

    The medium speed setting on TouchPoints™ basic correlates with the calm setting on TouchPoints™ original.

    Cravings

    Use for 5 minutes at the onset of a craving or before you know you are going to encounter a craving.

    Focus

    Use during work or homework, or when you need to pay attention to a difficult situation for as long as you need to focus.

    Sleep

    Use at night for 15 minutes in bed before falling asleep. If you don’t fall asleep in 15 minutes, you can keep using the TouchPoints for a longer period of time. Don’t worry if you fall asleep and the TouchPoints™ keep running. They will auto shut off when the batteries run out of charge.

    The slow speed setting on TouchPoints™ basic correlates with the sleep pre-setting on TouchPoints™ original.