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TouchPoint™ FAQS

General Questions

How long is the battery life? How long do TouchPoints take to charge?

The battery life for TouchPoints is 3-4 hours depending on the settings used. They take 2-3 hours to charge fully.

What items are included in a TouchPoints bundle?

Each set of TouchPoints includes: 

  • Two TouchPoint devices
  • A linen carrying bag
  • A dual-pronged charging cable
  • 1 set of wristbands (silicone or stainless steel based on the option chosen at checkout) or 1 set of zippered sweatbands

TouchPoints Insurance is not included but can be purchased separately here.

Do TouchPoints work on every condition related to stress and anxiety?

TouchPoints do not treat or cure any medical conditions but can help manage the underlying stress that accompanies many conditions in conjunction with a healthy lifestyle.

 

How do TouchPoints help reduce my stress?

When you're stressed, the 'fight or flight' part of your brain engages. TouchPoints shift you into the logical, rational part of your brain and allow you to think clearly and experience calm all within seconds. Having the ability to think rationally without an associated body sensation helps the brain create new neural pathways that are net positive, and this has a lasting effect on your brain.

Are TouchPoints waterproof?

TouchPoints are not waterproof, however, they are splash-resistant.

Using TouchPoints

Can TouchPoints be used for Parkinson’s Disorder (PD)?

We do have many customers reporting that using TouchPoints on the calm, anger, or performance settings may reduce the incidence of tremors associated with Parkinson's. Also, many customers report that using TouchPoints helps reduce the anger/agitation, and anxiety associated with these conditions and the "rebound" effect of medication. Currently there are universities interested in pursuing research given these findings, but we as a company have not yet researched this. TouchPoints are shown to reduce the overall stress response and since TouchPoints are a general wellness device, we are still learning of so many potential applications to improve people's lives!

How do I use TouchPoints Basic?

What is the TouchPoint Challenge?

The TouchPoint Challenge stimulates a stressful event so you can quickly feel the stress reduction.

Here’s how you can take the challenge:

1. Think of an event that was particularly stressful for you. On a scale of 1-10, rate the stress level of that event.

2. While thinking about the event, notice your body sensations. Where in your body do you feel the stress (i.e. upset stomach, chest tightness)? On a scale of 1-10, rate the intensity of the body sensation.

3. Turn your TouchPoints on.We suggest using the blue setting.

4. Continue to focus on the stressful event while your TouchPoints are on.

5. After 30 seconds, turn the TouchPoints off and rate the stress of the event again using a 1-10 scale and rate the intensity of the body sensations using a 1-10 scale.

If you did not feel a significant reduction, turn the TouchPoints again and repeat the challenge until the stress level has been lowered.

Congratulations, you have just completed the TouchPoint challenge!

Why do you have to wear two TouchPoints?

What if TouchPoints don't work on me?

There are no known conditions that would render TouchPoints ineffective. TouchPoints should work on everyone because of how the brain integrates sensory input.

If it feels like your TouchPoints aren’t producing calm it could be because they are not on the right setting for you. Cycle through a couple different settings to find the one that works best for you.

If you are panicking or thinking about an extremely stressful event, it may take longer than 30 seconds to feel the difference. In this case, leave your TouchPoints on and then reassess every minute. In a few minutes, there should be a noticeable difference.

If you have a severe medical or mental health condition or are under the influence of drugs or alcohol, this may interfere with the results. If you have a dissociative disorder, autism, or agenesis of the corpus callosum, you may not be able to notice the positive changes even if they are occurring.

How do I wear TouchPoints?

Place one TouchPoint on each side of your body and secure them with wristbands, sweatbands, clothing clips, hold in hands, or keep in pockets or socks.

For TouchPoints to work, one must be on the right side of the body and one must be on the left. TouchPoints do not need to be touching the skin as long as you can feel the vibrations.

TouchPoints can be used for a short duration to spot treat stress, or they may be left on for longer periods of time to prevent it.

App-Related Questions

How do I register my TouchPoints on the app?

  1. Download the TouchPoints app from the Apple App Store or Google Play Store by searching for “TouchPoint Solution".

  2. Create an account within the app or log in if you already have an existing account.

  3. Navigate to the menu (on the top right corner of the app). Go to Settings then Product Registration. 

  4. Choose the date you purchased your TouchPoints (feel free to reference your order confirmation email).

  5. Enter the serial numbers of the back of each of your devices, separated by a comma, and select the TouchPoints Model that you own.

  6. Your devices are now registered!

What is the TouchPoints app/How can I download the app?

Download the TouchPoints App in the Google Play or Apple App Store.

Misc. Questions

What is QuadPay?

QuadPay is a payment option that allows you to split your purchase amount into 4 interest-free payments, spread over 6 weeks.Nominate the card you want to use and automatic payments are scheduled for you. There are no fees if you pay on time. QuadPay is only available for U.S. customers at this time. Learn more.

What is TouchPoints Original?

TouchPoints Original was an app-controlled model of TouchPoints that we sold in 2017 and 2018. We are no longer selling this model, however, we are redesigning it and adding additional functionality for a new release coming soon. Stay tuned!

Can I purchase TouchPoints with my insurance?

TouchPoints can be purchased using your Health Savings Account (HSA) account if you have one. Simply use your HSA credit card at checkout. Please note that in the event of an audit you may be asked for a referral document from your doctor authorizing the purchase of the TouchPoints devices.

What is covered by the 1-year limited manufacturer's warranty?

The 1-year limited manufacturer's warranty covers any manufacturer's defects for one year from purchase.

TouchPoints Insurance can be purchased separately to cover damages outside the manufacturer's warranty for one year.

Do you ship internationally?

Currently, we ship to the United States, Australia, and Canada. However, we do have a growing number of international distributors to make our product accessible to anyone anywhere.

If you live in Europe, please visit TouchPointEurope.com.