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TouchPoint™ FAQS

Product Information

What is Neuroscience?

Neuroscience is the scientific study of the human nervous system  and how it impacts things like behavior, mood, and functioning. Neuroscientists are the doctors who study neuroscience from different fields such as pharmacology or psychology.

How do TouchPoints help reduce my stress?

TouchPoints were designed to interfere with the body's stress response by keeping it from entering the flight, fight, or freeze mode. Many of our users report they experience less pain, are more calm, are able to sleep better, and have improved performance. TouchPoints can be used for a short duration to spot treat stress, or they may be left on for longer periods of time to prevent it as well as 15 minutes in the morning and night to help improve sleep.

Are TouchPoints FDA Or government approved?

TouchPoints are a general wellness device and do not require FDA approval as they are 100% non-invasive and a lifestyle device.

Are TouchPoints waterproof?

Unfortunately, TouchPoints are not waterproof. While they will withstand minor contact with water, for example perspiration, they should not be otherwise exposed.  Please be sure to remove your TouchPoints prior to bathing, swimming, or participating in other water-related activities.

WHAT IS IN A TouchPoints KIT?

Are Watch bands Included in the TouchPoints Kit

No, no version of watch bands come included in the TouchPoints kit. There are clips included that you can use to wear the TouchPoints. However, you can purchase a set of our metallic bands in the store or a set of silicone bands at www.TouchPointsBands.com. Silicone bands come in small and large sizes to fit all needs.

Do I need to buy two kits?

No, not unless you want to have one set of TouchPoints on while you are charging a spare set. Depending on the settings, TouchPoints should last several hours on one charge. Some children affected by autism, or people going through an incredibly stressful time in their lives, opt to buy two kits so they can charge one set of TouchPoints while they use the other set so there is no interruption. Most users opt to use TouchPoints for short periods of time throughout the day so TouchPoints last all day for most regular users.

What items are included in a TouchPoints Kit?

The TouchPoints Kit includes two TouchPoints, charging cables, clips and couplers to allow you to wear the TouchPoints, access to the app available for both ios and Android, and packaging to store your TouchPoints.

SETTING UP FOR YOUR TouchPoints FOR USE DOMESTIC AND INTERNATIONAL

My TouchPoints have issues connecting?

If your TouchPoints are having issues connecting, here are a few steps you can take to improve it:

1. Uninstall the app

2. Go to Settings-> Bluetooth and look for my devices

3. Look for your TouchPoints and click info

4. Forget your device

5. Reinstall then open the app and pair again

If these steps have not resolved your problems please send us an email at Hello@thetouchpointsolution.com

What do I do if I started the setup process and a red light comes on?

The red light will only come on if your TouchPoints need to charge. If the battery is full then the red light will not light up, even if they are plugged in. Once you pair your TouchPoints, you can see the battery level via your app.

Can I leave My Smart Device While Using TouchPoints?

Yes! We added a feature in one of our updates that allows TouchPoints to continue if they are disconnected from the app. They will continue to buzz until they run out of battery, are turned off by pressing the button, or are reconnected and stopped.

Can I call your Customer Service line for help with connecting my TouchPoints?

Yes, simply call 877-77-TOUCH (877-778-6824) if you are within the United States. International customers, please email us hello@thetouchpointsolution.com

USING YOUR TouchPoints

How do I wear TouchPoints?

TouchPoints can be worn using the included clips or the purchased wristbands. They can be clipped to pockets, belt loops, shirt straps, etc. You can also slip them into your pockets, socks, sweatbands, or other secure places. TouchPoints do not need to be touching skin in order to work.

What if TouchPoints don't work on me?

There are no known conditions that would render TouchPoints ineffective. TouchPoints should work on everyone because of how the brain integrates sensory input. If it feels like your TouchPoints aren’t producing calm it could be because they are on too slow of a speed setting for a particular person or the overlap period may be too long. Try a faster setting with no overlap if this is a possibility. If someone is panicking or thinking about an extremely stressful event, it may take longer than 30 seconds for the individual to feel the difference. In this case, leave your TouchPoints on and then reassess every minute. In a few minutes, there should be a noticeable difference. If an individual has a severe medical or mental health condition or is under the influence of drugs or alcohol, this may interfere with the results. If an individual has a dissociative disorder, autism, or agenesis of the corpus callosum, he or she may not be able to notice the positive changes even if they are occurring.

How Can I Test whether My TouchPoints Are Working?

The TouchPoints Challenge is built into the setup of every new TouchPoints Kit. After your phone initially pairs with TouchPoints, the app will prompt you to follow the steps below:
Think about an upsetting life event that is about a 6 or 7 on a scale of 0 to 10 where 0 is zero feeling or stress about an event and 10 is the most upset you can imagine. Then see if you can feel a body sensation when you think about the upsetting situation and rate how intense that sensation is on a scale of 0 to 10 where 0 is no sensation and 10 is the most intense sensation you can imagine. Notice or write down the numbers you associate with the upsetting life event. Use the app to turn on your TouchPoints on the preset “Reduce Stress Now” setting and keep thinking about the upsetting life event. Wait about 30 seconds and then rate how your body sensation changed and how upsetting the situation now feels on the same 0 to 10 scale. If it’s gone, congratulations! If it’s lower, but not gone, keep thinking about the situation until it feels like it’s not upsetting. Then turn your TouchPoints off and see how upset you can become about the life situation. Our research shows that in less than 1 minute, at least 60% of the upset resolves and it does not return when the original situation was rated with an intensity of 7 or less. If the intensity is 8 or higher, it may take longer for TouchPoints to produce calm, so be patient and allow them to work.

How Do I Wear TouchPoints?

Place one TouchPoint on each side of your body and secure them via clips, watch bands, or holding them. For TouchPoints to work, one must be on the right side of the body and one must be on the left. TouchPoints do not need to be touching the skin. After the TouchPoints are in place, turn on the app and follow the instructions. TouchPoints can be used for a short duration to spot treat stress, or they may be left on for longer periods of time to prevent it.

USING TouchPoints AS A MEDICAL TREATMENT

Can TouchPoints be used with children who have autism but are relatively low functioning?

Yes, TouchPoints can be used in this type of situation. In one case a 10 year old boy who functions but at an 18month to 2-year-old level, is nonverbal and also has C.P. and a seizure disorder found some help with TouchPoints. TouchPoints do have small parts that could cause a choking hazard so please pay extra attention to children. Most parents with children with developmental disabilities also find TouchPoints to be helpful for themselves because of the additional stress of parenting so if your child does not end up using them they still might be a good tool for any family.  

Can TouchPoints treat autism?

TouchPoints are not meant to treat autism or any medical condition. Children and adults affected by autism have used TouchPoints to help stay calm, prevent stimming and startle response, focus in school, and report improved outcomes. The news reports on autism are based on actual users of TouchPoints and we are in the process of conducting double-blind placebo controlled studies in classrooms with children on the spectrum on a larger scale but this research is not yet ready for publication.  One in 68 U.S. children is affected by autism (ASD), this is a 30% increase from the 1 in 88 initially established just a few years ago by the Centers for Disease Control and Prevention.  More than 3.5 million Americans live with an autism spectrum disorder. TouchPoints are not a substitute but can be used in conjunction with therapy, medications, and other interventions.  Our goal is to make TouchPoints accessible for everyone.

Do TouchPoints work on every condition related to stress and anxiety?

TouchPoints have not been tested for every condition. Because TouchPoints help alter the stress response, but it is best to consult your doctor first. Dr. Serin tells parents that even if they do not help the child with a specific condition, dealing with certain problems is so stressful for parents, that TouchPoints would at least be effective to help them deal with their own stress.  We welcome any feedback should you decide to try the product and find success. We are currently doing research with PEARSON and preliminary data shows a decrease in motor hyperactivity but we, unfortunately, cannot say whether that decrease would apply every possible condition. 

Are there any issues in using TouchPoints for kids with heart-related issues?

We are not aware of any issues concerning children with heart-related symptoms.

Minimum Device Specifications

What are the minimum Apple specs needed to use TouchPoints?

In order to use the TouchPoints app correctly, you need to have at least firmware Version 9.0 or newer as well as Bluetooth 4.0

What are the minimum Android specs needed to use TouchPoints?

In order to use the TouchPoints app correctly, you need to have firmware Version 5.0 "Lollipop" or newer as well as Bluetooth 4.0

How to Use Presettings

Can I personalize the presettings?

Yes of course! In the top right corner of the app is a star icon which contains your personal pre-settings. Simply press it, choose a slot you would like to save it in, choose a name, and enjoy having your settings at the touch of a button!

Anger

When you start feeling angry, put the TouchPoints on and leave the situation if possible. Leave TouchPoints on until you calm down.

Performance

Use before a speech, game, test, or performance for 30 minutes.

Calm

This is a general stress setting that may be used in any situation where you want to feel calmer. It can be used for any length of time.

Cravings

Use for 5 minutes at the onset of a craving or before you know you are going to encounter a craving.

Focus

Use during work or homework, or when you need to pay attention to a difficult situation for as long as you need to focus.

Sleep

Use at night for 15 minutes in bed before falling asleep. If you don’t fall asleep in 15 minutes, you can keep using the TouchPoints for a longer period of time. Don’t worry if you fall asleep and the TouchPoints keep running. They will auto shut off when the batteries run out of charge.