FAQ

When you're stressed, the 'fight or flight' part of your brain engages. TouchPoints shift you into the logical, rational part of your brain and allow you to think clearly and experience calm all within seconds. Having the ability to think rationally without an associated body sensation helps the brain create new neural pathways that are net positive, and this has a lasting effect on your brain.  See How TouchPoints Work for more information.

TouchPoints do not treat or cure any medical conditions but can help manage the underlying stress that accompanies many conditions in conjunction with a healthy lifestyle.

Place one TouchPoint on each side of your body and secure them with wristbands, sweatbands, clothing clips, hold in hands, or keep in pockets or socks.  For TouchPoints to work, one must be on the right side of the body and one must be on the left. TouchPoints do not need to be touching the skin as long as you can feel the vibrations.

TouchPoints can be used for a short duration to spot treat stress, or they may be left on for longer periods of time to prevent it.

TouchPoints Essentials, TouchPoints with Wristbands, and TouchPoints for Sleep all use the same BLAST technology to alter the body's stress response. All three bundles provide the experience of calm, increased focus, enhanced performance, improved sleep, minimized anger, and reduced cravings. All three bundles feature the same three settings (blue - sleep/meditation, yellow - calm/focus, and purple - anger/agitation), rechargeable batteries with a 3-4 hour battery life, and are splash resistant as well.

The main difference between the different products are the accessories included, and the method of turning off your TouchPoints. 

Our silicone wristbands come in two sizes - small, which fits 5.5"- 6.7" wrist lengths, and large, which fits 6.7" - 8.1" wrist lengths. Our stainless steel mesh wristbands come in one size and fit 5.1" - 7.1" wrist lengths. Our Velcro bands come in one size and fits 6"-10". 

There are no known conditions that would render TouchPoints ineffective. TouchPoints should work on everyone because of how the brain integrates sensory input.

If it feels like your TouchPoints aren’t producing calm it could be because they are not on the right setting for you. Cycle through a couple different settings to find the one that works best for you.

If you are panicking or thinking about an extremely stressful event, it may take longer than 30 seconds to feel the difference. In this case, leave your TouchPoints on and then reassess every minute. In a few minutes, there should be a noticeable difference.

If you have a severe medical or mental health condition or are under the influence of drugs or alcohol, this may interfere with the results. If you have a dissociative disorder, autism, or agenesis of the corpus callosum, you may not be able to notice the positive changes even if they are occurring.

• We offer a 30-day money back guarantee provided all TouchPoints components (TouchPoint devices, couplers, and charging cable) are returned undamaged and in working factory condition. The 30-day countdown is upon receipt of the package. If 30 days have gone by since you received your package, unfortunately we will not be able to refund or exchange.
• All sales are final after 30 days. Clearance items are non-refundable.
• Shipping charges are non-refundable.
• Request return merchandise authorization (RMA) by filling out this form. Once we receive your request for refund, our Customer Service team will issue an RMA number and provide a pre-paid return shipping label. This two-step return process will ensure you are using your TouchPoints correctly so you can experience the stress reduction that thousands of customers have experienced. 
• Refunds are credited back to the original method of payment.

TouchPoints Manufacturer Warranty includes a 1-year limited warranty covering any manufacturer defects.

TouchPoint Care (purchase necessary) covers user damage for 1-year. It must be purchased within 30 days of purchasing the TouchPoint kit. Devices must be registered within 30 days or purchase.  Damaged product must be returned to TouchPoint Solution. 

Read full policy and terms 

To file a claim please reach out to hello@thetouchpointsolution.com with a description of the defect you're experiencing. 

Currently, we only ship to the United States and Canada. However, we do have a growing number of international distributors to make our product accessible to anyone anywhere.

For Malaysia, please visit https://touchpointmalaysia.com/ 

For Europe, please visit www.mindtecstore.com

Please reach out to hello@thetouchpointsolution.com for further help if your country is not listed. 

TouchPoints are not waterproof, however, they are sweat-resistant.

Protect your TouchPoints against accidental water damage with TouchPoint Care.

TouchPoints take 2-3 hours to charge fully. The battery life for TouchPoints is 3-4 hours depending on the settings used. 

 TouchPoints are intended to be used as needed throughout the day typically in 5-30 minute periods. 

Using TouchPoints for 15-30 minutes can leave a lasting effect in helping you stay calm throughout the day, even when TouchPoints are off! One of the ways TouchPoints' BLAST technology works is by creating new neural pathways that help modify the memories that trigger our stress response. These new neural pathways can build overtime, progressively reducing the release of stress related hormones such as adrenaline and cortisol levels. Overtime, using TouchPoints in these shorter periods as needed throughout the day should help you feel less stressed, more calm and logical, even when they're off. Using TouchPoints as such will not only be helpful to their effectiveness, but will also prolong their lifetime and help you better understand and manage your stress.

Some users with Parkinson's Disease who use TouchPoints to reduce tremor activity have reported using TouchPoints for longer periods of time (up to 4 hours). Using TouchPoints as such for the purpose of reducing tremor activity may require the purchase of multiple pairs of TouchPoints. 

TouchPoints have a guaranteed life of 1-year with proper use and care (read about safety & care). While there is no harm to your person in using TouchPoints for longer periods of time, using TouchPoints for several consecutive hours daily can shorten the lifespan of the motors which will require the device to be replaced. Click here to learn what's covered and read the policy terms for TouchPoints 1-year manufacturer's warranty.

Yes. TouchPoints emit EMFs through infrared technology. Infrared is used first for 30 seconds to power the devices on and pair them, and then again for 30 seconds each time the settings are changed. 

We do have many customers reporting that using TouchPoints on the calm, anger, or performance settings may reduce the incidence of tremors associated with Parkinson's. Also, many customers report that using TouchPoints helps reduce the anger/agitation, and anxiety associated with these conditions and the "rebound" effect of medication.

There are two types of tremors, resting tremors and action tremors. TouchPoints seems to make action tremors better. Since Essential tremors and cerebellar tremors and action type tremors, we believe that Touchpoints technology works on the same brain circuity which is why they would likely result in improved control and tremor severity.

Currently, there are universities interested in pursuing research given these findings, but we as a company have not yet researched this. TouchPoints are shown to reduce the overall stress response and since TouchPoints are a general wellness device, we are still learning of so many potential applications to improve people's lives!

Some users with Parkinson's Disease who use TouchPoints to reduce tremor activity have reported using TouchPoints for longer periods of time (up to 4 hours). Using TouchPoints as such for the purpose of reducing tremor activity may require the purchase of multiple pairs of TouchPoints.

TouchPoints are designed to be used for 5-30 minute intervals. However, some customers choose to wear TouchPoints in a continuous manner. Some users with Parkinson's Disease who use TouchPoints to reduce tremor activity have reported using TouchPoints for longer periods of time (up to 4 hours). Please note that this action wears the motor and reduces the life of the devices. Many customers will purchase multiple sets to rotate their devices in accordance with proper care and handling. 

To register your TouchPoints, please go to TouchPoints Registration page.

Some of the most common issues can be fixed with a simple reset! It's a useful step if your TouchPoints seem to be stuck, have trouble vibrating, or are not working normally. 

How to reset your TouchPoints
1. Plug your devices into a laptop or desktop computer using the included micro-USB cable. Laptop/Desktop must be powered on and logged in.
2. Plug your TouchPoints in and out of the dual-pronged charging cable 3-4 times.
3. While plugged in, hold the TouchPoint buttons down for a solid 5 seconds. Count 1 Mississippi 2 Mississippi 3 Mississippi...
4. Unplug the TouchPoints and leave off the charging cable for at least 15 minutes and then plug the devices back up for an overnight charge.

If you're still having issues or have questions about troubleshooting, please contact Customer Support.

📝 Contact Us
📧 hello@thetouchpointsolution.com
📞 877-77-TOUCH (877-778-6824)