TouchPoint Care:

¹No charges apply for up to two replacement devices for accidental damage for 12 months from time of kit purchase. Devices must be registered for product coverage on ilovetouchpoint.com within 30 days of purchasing TouchPoint Care to be eligible for replacement. Customer may be asked to troubleshoot prior to replacing. Customer must provide a picture of the serial numbers located on the back of the device prior to replacing. Serial numbers must match registered product associated with TouchPoint Care. TouchPoint Care may only cover one TouchPoint kit. Customer will be provided a prepaid return label to return damaged TouchPoint. Customer is responsible for using prepaid return label to mail back damaged TouchPoint within 7 calendar days. Failure to return damaged product will result in $65 fee, and require future damaged devices to be returned prior to replacement. Replacement devices must be registered within 30 days of receiving to be eligible for continued coverage.

Customer must choose to extend coverage to be eligible for TouchPoint Care terms after 12 months of initial purchase (see subject 5). The 12 month coverage countdown begins from time of initial purchase, not replacement parts.

²No charges apply for up to one set of replacement accessories for accidental damage for 12 months from time of kit purchase. Then, a 50% discount will be applied for up to one set of replacement accessories for accidental damage for 12 months from time of kit purchase. Purchase of TouchPoint Kit must be registered for product coverage on ilovetouchpoint.com within 30 days of purchasing TouchPoint Care to be eligible for replacement. Customer may be asked to troubleshoot or provide a picture of damaged accessories to be eligible for replacement. Damaged accessories must match kit registered at time of purchase. Accessory will be replaced with same product. If accessory is discontinued or out of stock, replacement options of equal value will be given.

Customer must choose to extend coverage to be eligible for TouchPoint Care terms after 12 months of initial purchase (see subject 5). The 12 month coverage countdown begins from time of initial purchase, not replacement parts.

³TouchPoint will send replacement parts with USPS priority mail (1-2 business days) (US), or USPS Priority Mail Express International (3-8 business days) (Canada). All orders are processed for shipping within 1 business day. Depending on order size, orders to Canada may require customs and duties fees for which the customer is responsible.

⁴In event of loss or theft of devices, products covered by TouchPoint care will be eligible for up to two replacement devices subject to a $65 deductible per device. Devices must be registered for product coverage on ilovetouchpoint.com within 30 days of purchasing TouchPoint Care to be eligible for replacement. Replacement devices must be registered within 30 days of receiving to be eligible for continued coverage.

Customer must choose to extend coverage to be eligible for TouchPoint Care terms after 12 months of initial purchase (see subject 5). The 12 month coverage countdown begins from time of initial purchase, not replacement parts.

⁵After 11 months of purchase of TouchPoint Care, customer will be notified via email associated with original purchase that they are eligible to extend their coverage for an additional 12 months. Extended coverage is subject to a flat rate of the going rate of TouchPoint Care at time of offer. Offer to extend coverage valid for 30 days. Extended coverage may only be purchased once/kit, for a maximum 24 months of coverage. 

A little safety and care can go a long way in helping you stress less and live more! By taking the time to follow those safety and care tips, you'll be able to enjoy your product without worrying about any unexpected mishaps. So go ahead and take a deep breath, relax, and let these safety instructions be your guide to a stress-less experience!

Visit the Safety & Care page